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As a seasoned professional with over five years of experience in the BPO industry, I have developed vital customer service and sales experience. During my tenure, I served as a Team Manager for two years, overseeing day-to-day operations and leading my team to achieve targets. My commitment to excellence has helped me establish a track record of success in the industry.My goal is to consistently prioritize my physical and mental health while actively working towards becoming a successful woman and building meaningful relationships with my loved ones.
Proven Account Manager and Client Success Manager. Your day-to-day go-to when it comes to managing your people.
As a Freelance Virtual Assistant and an experienced Technical and Customer Support, I'm capable of resolving technical issues concerning customer's accounts or company software infrastructure in general, delivering an excellent way of providing a top-notch appointment to my client, and of course, provide an excellent customer service. Not only that, I have also worked as a Passenger Service agent and Air Control Trafficker. With that being said, I am ready to take on any challenge as I can easily adapt to a different environment basing on my experience.
With over 5 years of experience spanning various industries, I've honed my skills in customer service, problem-solving, and relationship management. Beginning my career in telecommunications, I navigated complex systems and assisted clients with diverse inquiries, developing a knack for clear communication and efficient resolution. Transitioning into healthcare, I embraced the opportunity to support individuals during vulnerable moments. Collaborating closely with patients and professionals, I cultivated empathy and compassion, ensuring every interaction was characterized by care and understanding. In my recent role in auto glass replacement, I thrived in a fast-paced environment, addressing inquiries and concerns with resilience and resourcefulness. From billing discrepancies to insurance coverage, I tackled challenges head-on, earning trust and satisfaction from our diverse clientele. Throughout my career, I've prioritized continuous learning and growth, staying updated on industry trends and best practices. My ability to adapt and excel in diverse environments sets me apart, allowing me to deliver exceptional service and forge meaningful connections with clients and colleagues. My notable achievements include consistently exceeding performance targets, receiving commendations for outstanding customer feedback, and spearheading initiatives to improve team efficiency and morale. These experiences have not only shaped my professional trajectory but also reinforced my commitment to excellence and continuous improvement. In addition to my professional achievements, I've also pursued personal development opportunities, such as completing relevant certifications and attending workshops and seminars. These efforts underscore my dedication to staying at the forefront of my field and delivering the highest caliber of service to those I serve. Looking ahead, I'm excited to leverage my extensive experience, industry knowledge, and skill set to contribute positively to new challenges and opportunities. Whether it's building strong client relationships, solving complex problems, or driving organizational success, I'm committed to making a meaningful impact and exceeding expectations every step of the way.
I'm your virtual assistant, here to make your life easier and more enjoyable. Whether you need help with tasks, want to chat about your day, or simply need some information, I've got your back. Let's embark on this virtual adventure together!
A recruiter passionate about connecting top-tier talent with industry-leading companies across various industries. Throughout my career, I have successfully placed professionals in roles that drive business success and career growth. My approach is grounded in strategic sourcing, personalized service, and a deep commitment to fostering long-term relationships. Key Highlights: -Expert in talent acquisition and candidate screening, with a track record of reducing time-to-fill positions by 30%. -Proficient in utilizing recruitment tools and techniques, including LinkedIn Recruiter and networking events. -Known for exceptional client and candidate satisfaction, resulting in numerous repeat engagements and referrals. Whether you're a company looking to build a stellar team or a professional seeking the next step in your career, I am dedicated to making your hiring journey seamless and successful. Let's connect and explore how I can help you achieve your recruitment goals.
I am a flexible customer service agent that continuously delivers top-notch outcomes. My never-ending thirst for knowledge and my efforts to improve myself so that I can consistently produce outstanding outcomes are what motivate me.
I have been in a BPO company or industry for almost 7 years as a customer service representative, 3 years of work from home set up with a background in Content Moderation for Online Social Services—an Email and Chat Support expert, answering inquiries to give good customer service. I am a flexible and hardworking person with a positive demeanor. I am very particular in reaching my goal for each job assigned.
I graduated as Associate in Business and Information Management in 2007 , and was offered a Senior Customer Service Representative position at TELCO company. I loved working with customers and growing my passion. After that, I stayed a full year and learned a ton about how to build and manage accounts successfully and I ended up becoming a top performer in my group before leaving. I left at the 2-year-mark to pursue a very similar position within an industry I’m much more excited about-SALES. I’ve been at this Sales startup space for 2 years with this company and I feel ready to take my career to the next level so that’s why I’m currently looking for a new opportunity.
A representative who responds promptly to customer inquiries and concerns via phone, resolves customer issues and complaints effectively and efficiently, manages high volumes of inbound and outbound calls and maintains accurate records of customer interactions and transactions.
Hi! I'm Michael. I am a highly skilled customer support professional with 13 years of experience. I have great time management and planning skills. I am keen on details and well-organized. I can oversee multiple employees and can display quality and efficiency of day-to-day tasks by coaching and identifying opportunities. I am a team player and set my work to high standards.
Oversees the entire lifecycle of Google Ads Search Campaigns, encompassing campaign inception, strategic planning, and ongoing optimization. Manages Social Media Campaigns (on Facebook) starting from the creation of the FB business page to campaign development, strategic planning, and continual optimization. Implements SEO strategies on the client's website and establishes pertinent backlinks to enhance online visibility. Ensures customer satisfaction by actively supporting clients in website production, design, content creation, and maintenance, utilizing platforms like Duda, Yola, and Mono. Performs Quality Assurance and conducts comprehensive testing on websites, evaluating design, content, and functionalities. Designs and constructs e-commerce pages for clients, providing a seamless online shopping experience. Optimizes landing pages, banners, and content, while also conducting Quality Assurance checks on copy and other elements.
Dedicated and results-driven professional with extensive experience in quality assurance, data analysis, and executive support roles. Proven track record of conducting thorough evaluations, providing actionable feedback, and driving continuous improvement in service delivery and client satisfaction. Skilled in leveraging data analytics tools to gather and interpret insights, supporting strategic decision-making processes. Effective communicator with a strong ability to collaborate cross-functionally and nurture client relationships. Adept at managing multiple priorities and delivering exceptional results in fast-paced and dynamic environments.
Seasoned Payroll Specialist with 6 years of experience in US payroll processing. Proven history of achievement and innovation coupled with outstanding work ethic, commitment, and loyalty. Strong track record of effective leadership, collaborative teamwork, and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures, and program management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
I am a 45 year old grandpa that is pretty green at this VA gig. Though I am pretty new at this, I am no stranger at Customer Service, I have 17 years worth of CSR experience on me. I can do pretty good admin work as well. I am pretty quick on the uptake. I like learning new things. I like the idea of helping people and getting paid for it. I am the type of person that likes to make the process easier for the benefit of all parties concerned. If I can make the load easier for you then I have done my job.