Browse Talent

A motivated and conscientious individual capable of delivering exceptional results. Exhibited proficiency in multitasking and efficient time management. Enthusiastic about contributing to the company's expansion through consistent and outstanding performance. Proficient in: Account ​Management Calendar Management Content Creation Customer Service Data Entry Email/Inbox Management Graphic Design Schedule Coordination Task Coordination Customer Relationship Management (CRM) Software as a Service (SaaS)

I thrive in high-pressure and fast-paced situations, striving for positive results by applying all the skills I’ve learned and abilities. Further, I possess expertise in handling a team and acumen for maximizing performance and inspiring colleagues. I can visualize success and identify unconventional yet highly effective strategies. I have skillfully balanced organizational objectives and productive relationships, strategizing and recommending ways in which to achieve and maintain a competitive business edge. My management and teamwork talents have supported my professional growth.

With over eight years of diverse sales and customer success experience spanning industries like telecommunications, banking, real estate, SaaS, Human Resources, and business financing, I'm a virtual assistant known for world-class customer service. My drive to exceed customer expectations, passion for connecting with people, and helping them overcome challenges are my hallmarks.In my recent role as a Business Development Representative at Act Now Business, I assisted SMBs with tailored financing solutions for effective scaling. I also thrived as a Business Development Representative at Castle HR, excelling in lead generation, email marketing, and maintaining a robust sales pipeline.Previously, as an Executive Administrative Assistant at Hypr Assistants, I ensured seamless real estate transactions by effectively coordinating with stakeholders, updating KPIs, and maintaining an impeccable record. My ability to empathize, build lasting relationships, and deliver outstanding results is evident throughout my career. My expertise extends to troubleshooting Windows PCs and mobile phones, enhancing my effectiveness as a remote worker.Guided by my Christian faith, I consistently uphold unwavering integrity and professionalism, the cornerstones of my success.

I am a seasoned Customer Service Professional with nearly a decade of experience in phone, chat, and email support. Aside from being proficient in Google Workspace, Office 365, Zendesk, Freshdesk, Ring Central, JustCall, Salesforce, etc., I possess strong skills in coaching, training, mentoring, leadership, time management, and process improvement. Currently, I am offering Virtual Assistance services. I excel in both technical and non-technical support.

I have more than a year of experience as a Virtual Administrative assistant in Chiro Match and Makers .I am a hard working and self-motivated employee with almost 8 years of experience in BPO industry. Majority of my years in BPO are pure TECHNICAL SUPPORT ROLES. Able to focus on work without the need for supervision.I can say that I am dedicated and detail oriented customer service specialist. Excel at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals.

Dedicated and friendly customer service representative with 5 years of experience in delivering exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships to enhance customer satisfaction and loyalty. I am also a highly organized and proactive virtual assistant with experienced in providing administrative support, managing schedules, and facilitating communication. Proficient in various tools and technologies, dedicated to enhancing productivity and ensuring smooth operations for clients.

With over a decade of dedicated expertise in Business Process Outsourcing, I bring a wealth of experience as a seasoned Customer Service Representative. Proficient in navigating the intricacies of customer interactions, I specialize in addressing concerns, managing requests, and providing comprehensive product information.Throughout my career, I have been recognized for my commitment to cultivating customer satisfaction through effective and empathetic communication. My ability to handle diverse challenges in industries such as telecommunications, finance, healthcare, real estate, and IT freelancing speaks to my adaptability and resilience in fast-paced environments.In the past three years alone, I have successfully contributed to the enhancement of customer-company relationships, leaving a positive impact on the organizations I've been a part of. My skill set extends beyond mere technical proficiency; I am exceptionally trainable and flexible, always eager to learn and adapt to new processes and technologies.As a professional dedicated to building meaningful connections with consumers, I am enthusiastic about leveraging my expertise to contribute to the success of forward-thinking companies.

Hi! you can call me John. Most of my job experiences is in Customer service. I handle customers from a US based client. I worked with AT&T and Directv in various department for more than 5 years. With a strong background in customer service and a passion of helping others, I am confident in my ability to provide exceptional support to your client.I am highly organized, detail oriented and able to multitask in a fast-paced environment. I am also proficient in using CRM software and other tools to track customer interactions and provide personalized service. I am committed to delivering top notch customer service and going above and beyond to exceed expectations. I am excited about the opportunity to join your team and contribute to the success of your company. Looking forward to the possibility of discussing my qualifications further.

I am a friendly and outgoing Customer Service Officer with a passion for retail and business. My studies and my previous experience have all been in these areas and I am currently looking to progress my career in a more challenging role. I have excellent communication skill which have enabled me to build strong relationship with customers, colleagues, and clients. I have the excellent ability to supervise, manage and motivate other team members.

I'm here to satisfy your demands for your business. So yeah! Let's immediately plunge into the fascinating world of success! Let me be the extra set of hands you need to expand your company and make it more successful. Here are a few things, among others, or things I have a lot of expertise with, that will undoubtedly help your campaign or project expand smoothly, efficiently, and effectively. Allow my tools and skills to do the talking: - Handling Inbound & Outbound Support - Handling emails, chats, and other forms of communication   - Handling Flight, Hotel, and Car reservations also in Tours. - Communicate with Travel Providers and Vendors: Contact hotels, resorts, and other travel providers with client needs and requests. - Check Team Email and attend to all inquiries from customers/ clients who need assistance. - Send out all other forms of communication to delinquent Patient Profiles / Customers / Clients and follow up on the first week of the month. Further follow-up communication may be needed every other week. - Overseeing Customer Support: Assisting with customer inquiries and providing support as needed. - Travel Itinerary Building: Assist in creating online itineraries for clients using GDS (Amadeus) & Voyager CRM software. - Leading or supporting digital transformation initiatives to enhance customer engagement and outcomes. - Managing complaints and providing excellent customer service. - Answer incoming calls and make outgoing calls while offering information and assistance about insurance policies and insurance coverage issues, as well as customer complaints and general inquiries. - Managing appointments and schedules and sending reminders - Update the insurance information in the patient's / client's portal and contact them in case of missing data. - Manage Dentist/Hygienist requests from Patients and Team to coordinate with the right department and to ensure effective completion. - Processing of B2C and B2B orders - Resolving escalation and process or addressing and mitigating an issue or dispute that has escalated to a higher level of urgency or severity. - Assisting in setting up new Patients/Customers/Clients in various systems. - Managing Medicare Advantage plans and other health care solutions. - OMNI Medicare is a Medicare Advantage plan offered by Centene Corporation in some states, such as Florida and Texas. It provides dental, vision, hearing, fitness, and prescription drug coverage benefits. - Assist team in making processes more efficient continuously improving customer experience and providing premium service. - Coordinating with the supplier to get order updates and price quotes. - Executing order inquiries, order entry processing, and control. - Handling Patient Profile and Assisting them to book an Appointment for their Operation - Helping Patients Book their Appointments with One of our Best Dentists and Hygienists in town. - Provide phone, email, and administrative support services while adhering to quality assurance standards and standard operating procedures. - Performing all other job-related duties as requested.

I have been working as a Customer Service Representative since 2006, gaining valuable experience while serving clients at PayPal and Google. These opportunities have allowed me to develop exceptional customer service skills, providing both technical and financial support. My most recent role was as a Shopify Virtual Assistant, primarily focusing on email management and social media moderation. I also come with prior experience in cold calling, and we're actively involved in lead generation as well. If you're looking for brand awareness, get customer satisfaction and operate efficiently. I'm the right person for the job. I look forward to meeting you and discussing how I can be of value to your company. Thanks!

With 16 years of valuable experience within the call center environment, including a remarkable 13-year tenure devoted to fostering the growth and development of call center representatives and Team Leads, Martin stands out as a seasoned professional. His journey has been marked by active participation in various pilot projects and the successful initiation of new programs at the behest of the client.As a progressive Operations Manager, Martin boasts a distinct talent for propelling performance to new heights, streamlining operations to eliminate inefficiencies, and judiciously trimming costs. His intrinsic self-motivation, unwavering focus, and innate self-sufficiency make him an indispensable asset, always ready to rise to the occasion with resourcefulness and agility. Martin's approach to work is defined by its responsiveness, cooperativeness, and profound knowledge, reflecting his unwavering commitment to tackling operational challenges with a consummate professionalism. Although he champions leadership through facilitation and empowerment of others, he remains ever-willing to shoulder personal responsibility for any issues that fall under his governance. Martin is the embodiment of a consummate professional, with a wealth of experience and an unyielding dedication to excellence.My expertise includes; Strong Leadership, Developing Customer Centric Mindset, built Client success Management Team, Developed Sales and retention workflows & strategies, Optimizing operational Rhythm andStructuring coaching for excellence & Cultivation leaders development and performance improvement process. Developed call center SOPs.

With 6 years of customer support and service working experience. I previously worked for Sprint Telecom, eBay, and Amazon. I also have experience working in the SaaS industry as a support specialist.

I am a dedicated and experienced Customer Service Representative with a proven track record in delivering exceptional service. During my time at ePerformax Contact Centers & BPO, where I worked from November 2022 to April 2023, I served as a key team member on-site in Pasay, National Capital Region, Philippines. In this role, I assisted customers with menu selection, ensuring a positive experience by answering all questions in a respectful and patient manner. Attention to detail was crucial, as I repeated customer orders for accuracy before entering them into the system. Additionally, I effectively employed persuasive communication to suggest upgrades and related menu items, successfully achieving upselling objectives. My commitment to providing excellent service extended to describing menu items in detail and educating customers about various meal options. My skills encompass Customer Relationship Management (CRM), Order Processing, and more, reflecting a comprehensive understanding of customer service dynamics. Prior to my experience at ePerformax, I held the position of Customer Service Representative at Teleperformance from December 2019 to September 2022. During my tenure in Makati, National Capital Region, Philippines, I handled various responsibilities, including assisting clients via email and outbound calls for cancellation, refund, and changes in booking. I adeptly resolved issues related to customers' bookings and reservations and answered any inquiries about the reservation process. My commitment to delivering a high level of customer service was evident through engaging customers, utilizing active listening, and employing effective interpersonal skills. In challenging situations, I skillfully handled guest complaints and offered complimentary services for hardship cases. With a strong foundation in customer service and a proven ability to adapt to diverse roles, I am well-equipped to contribute positively to any team or organization, ensuring customer satisfaction remains a top priority.

I have 5 years of experience in the Customer Service Industry. During this time, I have worked with various accounts, including Pet Care, Healthcare Insurance, e-commerce, and Transportation. I have assisted customers through phone calls, live chats, and emails. I have also served as a Program-Ready Trainer for the healthcare account.