Browse Talent

A motivated and conscientious individual capable of delivering exceptional results. Exhibited proficiency in multitasking and efficient time management. Enthusiastic about contributing to the company's expansion through consistent and outstanding performance. Proficient in: Account ​Management Calendar Management Content Creation Customer Service Data Entry Email/Inbox Management Graphic Design Schedule Coordination Task Coordination Customer Relationship Management (CRM) Software as a Service (SaaS)

I thrive in high-pressure and fast-paced situations, striving for positive results by applying all the skills I’ve learned and abilities. Further, I possess expertise in handling a team and acumen for maximizing performance and inspiring colleagues. I can visualize success and identify unconventional yet highly effective strategies. I have skillfully balanced organizational objectives and productive relationships, strategizing and recommending ways in which to achieve and maintain a competitive business edge. My management and teamwork talents have supported my professional growth.

With over eight years of diverse sales and customer success experience spanning industries like telecommunications, banking, real estate, SaaS, Human Resources, and business financing, I'm a virtual assistant known for world-class customer service. My drive to exceed customer expectations, passion for connecting with people, and helping them overcome challenges are my hallmarks.In my recent role as a Business Development Representative at Act Now Business, I assisted SMBs with tailored financing solutions for effective scaling. I also thrived as a Business Development Representative at Castle HR, excelling in lead generation, email marketing, and maintaining a robust sales pipeline.Previously, as an Executive Administrative Assistant at Hypr Assistants, I ensured seamless real estate transactions by effectively coordinating with stakeholders, updating KPIs, and maintaining an impeccable record. My ability to empathize, build lasting relationships, and deliver outstanding results is evident throughout my career. My expertise extends to troubleshooting Windows PCs and mobile phones, enhancing my effectiveness as a remote worker.Guided by my Christian faith, I consistently uphold unwavering integrity and professionalism, the cornerstones of my success.

I am a seasoned Customer Service Professional with nearly a decade of experience in phone, chat, and email support. Aside from being proficient in Google Workspace, Office 365, Zendesk, Freshdesk, Ring Central, JustCall, Salesforce, etc., I possess strong skills in coaching, training, mentoring, leadership, time management, and process improvement. Currently, I am offering Virtual Assistance services. I excel in both technical and non-technical support.

I have more than a year of experience as a Virtual Administrative assistant in Chiro Match and Makers .I am a hard working and self-motivated employee with almost 8 years of experience in BPO industry. Majority of my years in BPO are pure TECHNICAL SUPPORT ROLES. Able to focus on work without the need for supervision.I can say that I am dedicated and detail oriented customer service specialist. Excel at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals.

With over a decade of dedicated expertise in Business Process Outsourcing, I bring a wealth of experience as a seasoned Customer Service Representative. Proficient in navigating the intricacies of customer interactions, I specialize in addressing concerns, managing requests, and providing comprehensive product information.Throughout my career, I have been recognized for my commitment to cultivating customer satisfaction through effective and empathetic communication. My ability to handle diverse challenges in industries such as telecommunications, finance, healthcare, real estate, and IT freelancing speaks to my adaptability and resilience in fast-paced environments.In the past three years alone, I have successfully contributed to the enhancement of customer-company relationships, leaving a positive impact on the organizations I've been a part of. My skill set extends beyond mere technical proficiency; I am exceptionally trainable and flexible, always eager to learn and adapt to new processes and technologies.As a professional dedicated to building meaningful connections with consumers, I am enthusiastic about leveraging my expertise to contribute to the success of forward-thinking companies.

Hi! you can call me John. Most of my job experiences is in Customer service. I handle customers from a US based client. I worked with AT&T and Directv in various department for more than 5 years. With a strong background in customer service and a passion of helping others, I am confident in my ability to provide exceptional support to your client.I am highly organized, detail oriented and able to multitask in a fast-paced environment. I am also proficient in using CRM software and other tools to track customer interactions and provide personalized service. I am committed to delivering top notch customer service and going above and beyond to exceed expectations. I am excited about the opportunity to join your team and contribute to the success of your company. Looking forward to the possibility of discussing my qualifications further.

I am a friendly and outgoing Customer Service Officer with a passion for retail and business. My studies and my previous experience have all been in these areas and I am currently looking to progress my career in a more challenging role. I have excellent communication skill which have enabled me to build strong relationship with customers, colleagues, and clients. I have the excellent ability to supervise, manage and motivate other team members.

I'm here to satisfy your demands for your business. So yeah! Let's immediately plunge into the fascinating world of success! Let me be the extra set of hands you need to expand your company and make it more successful. Here are a few things, among others, or things I have a lot of expertise with, that will undoubtedly help your campaign or project expand smoothly, efficiently, and effectively. Allow my tools and skills to do the talking: - Handling Inbound & Outbound Support - Handling emails, chats, and other forms of communication   - Handling Flight, Hotel, and Car reservations also in Tours. - Communicate with Travel Providers and Vendors: Contact hotels, resorts, and other travel providers with client needs and requests. - Check Team Email and attend to all inquiries from customers/ clients who need assistance. - Send out all other forms of communication to delinquent Patient Profiles / Customers / Clients and follow up on the first week of the month. Further follow-up communication may be needed every other week. - Overseeing Customer Support: Assisting with customer inquiries and providing support as needed. - Travel Itinerary Building: Assist in creating online itineraries for clients using GDS (Amadeus) & Voyager CRM software. - Leading or supporting digital transformation initiatives to enhance customer engagement and outcomes. - Managing complaints and providing excellent customer service. - Answer incoming calls and make outgoing calls while offering information and assistance about insurance policies and insurance coverage issues, as well as customer complaints and general inquiries. - Managing appointments and schedules and sending reminders - Update the insurance information in the patient's / client's portal and contact them in case of missing data. - Manage Dentist/Hygienist requests from Patients and Team to coordinate with the right department and to ensure effective completion. - Processing of B2C and B2B orders - Resolving escalation and process or addressing and mitigating an issue or dispute that has escalated to a higher level of urgency or severity. - Assisting in setting up new Patients/Customers/Clients in various systems. - Managing Medicare Advantage plans and other health care solutions. - OMNI Medicare is a Medicare Advantage plan offered by Centene Corporation in some states, such as Florida and Texas. It provides dental, vision, hearing, fitness, and prescription drug coverage benefits. - Assist team in making processes more efficient continuously improving customer experience and providing premium service. - Coordinating with the supplier to get order updates and price quotes. - Executing order inquiries, order entry processing, and control. - Handling Patient Profile and Assisting them to book an Appointment for their Operation - Helping Patients Book their Appointments with One of our Best Dentists and Hygienists in town. - Provide phone, email, and administrative support services while adhering to quality assurance standards and standard operating procedures. - Performing all other job-related duties as requested.

I have been working as a Customer Service Representative since 2006, gaining valuable experience while serving clients at PayPal and Google. These opportunities have allowed me to develop exceptional customer service skills, providing both technical and financial support. My most recent role was as a Shopify Virtual Assistant, primarily focusing on email management and social media moderation. I also come with prior experience in cold calling, and we're actively involved in lead generation as well. If you're looking for brand awareness, get customer satisfaction and operate efficiently. I'm the right person for the job. I look forward to meeting you and discussing how I can be of value to your company. Thanks!

With 16 years of valuable experience within the call center environment, including a remarkable 13-year tenure devoted to fostering the growth and development of call center representatives and Team Leads, Martin stands out as a seasoned professional. His journey has been marked by active participation in various pilot projects and the successful initiation of new programs at the behest of the client.As a progressive Operations Manager, Martin boasts a distinct talent for propelling performance to new heights, streamlining operations to eliminate inefficiencies, and judiciously trimming costs. His intrinsic self-motivation, unwavering focus, and innate self-sufficiency make him an indispensable asset, always ready to rise to the occasion with resourcefulness and agility. Martin's approach to work is defined by its responsiveness, cooperativeness, and profound knowledge, reflecting his unwavering commitment to tackling operational challenges with a consummate professionalism. Although he champions leadership through facilitation and empowerment of others, he remains ever-willing to shoulder personal responsibility for any issues that fall under his governance. Martin is the embodiment of a consummate professional, with a wealth of experience and an unyielding dedication to excellence.My expertise includes; Strong Leadership, Developing Customer Centric Mindset, built Client success Management Team, Developed Sales and retention workflows & strategies, Optimizing operational Rhythm andStructuring coaching for excellence & Cultivation leaders development and performance improvement process. Developed call center SOPs.

I have 5 years of experience in the Customer Service Industry. During this time, I have worked with various accounts, including Pet Care, Healthcare Insurance, e-commerce, and Transportation. I have assisted customers through phone calls, live chats, and emails. I have also served as a Program-Ready Trainer for the healthcare account.

I have a proven track record of being a RECRUITER with 3 years of experience in finding the best talent for various companies and/or clients (end-to-end recruitment process). My primary focus is on sourcing and recruiting top-notch professionals for a variety of roles. As a recruiter, I am committed to helping my clients find the right candidate for their projects. In addition to sourcing and recruiting candidates, I am also skilled in conducting interviews, negotiating salaries and job offers, and managing the onboarding process. My approach is to build strong relationships with candidates and clients, ensuring a smooth and positive experience for all parties involved. Also, I am an experienced and highly skilled EXECUTIVE/VIRTUAL ASSISTANT with over 3 years of experience supporting C-level executives in various industries. My expertise lies in managing administrative tasks, organizing schedules, coordinating travel, and handling confidential information. Skills: - Excellent communication skills, both written and verbal - Strong organizational and time-management abilities - Proficient in Microsoft Office Suite, Google Suite, and various project management tools - Detail-oriented and able to multitask effectively - Experience in calendar management, travel coordination, and event planning - Ability to work independently and as part of a team - Highly adaptable and able to work in fast-paced environments If you're looking for a dedicated, adaptable, and experienced staff, I would be happy to discuss your needs and assist with your project.

I started to teach independent ESL classes in 2018. At that time, I had little idea and knowledge that it was possible to teach English remotely and I was intrigued by how much flexibility came with the role. I even taught online with several platforms and it was an amazing experience. I learned so much about life around the world through my bright student's personal view.The past two years had been a rollercoaster ride, so I decided to change my work environment and apply as a Customer Service Representative. It played a great role in my life. I handled inbound and outbound calls. I appreciated how important it was to listen and understand a customer, to think like a customer, and finally, to define actions and goals that would match the customer’s key success factors. Luckily, it didn’t take long before I was promoted as a Supervisor. It provided me with greater opportunities. I handled escalations and took over calls, ensuring agents understood and complied with the entire call center objectives, performance standards, and policies. Furthermore, I evaluated the performance of agents. Determining appropriate solutions for complex problems is one of the most integral aspects of customer service. Sharing examples of problems previously solved and the method used for creating and deciding on a resolution may help represent problem-solving skills.I have also experience as a Virtual Assistant in a Repair Company. I gave calls to potential clients for the appointment set-up process, which included scheduling meetings based on available time slots, identifying possible leads, and dealing with cancellations, with the company's project manager.Another great opportunity came across the way. I became a Trainer. I trained, coached, and improved the skills of the new agents. I worked hard to enhance their product knowledge, and performance, auditing calls, coaching, and mentoring.In the call center industry, especially in the inbound process, where the products and process flow chart keeps on updating from time to time, became my core responsibility as a trainer. Similarly, I called on recent product updates to the agents on priority to avoid any escalation from the client's end.Working for a BPO Company helped me develop my self-confidence. I created acceptable gain for a more positive attitude towards everything. I learned a lot from all these experiences. Along the way, I still am willing to learn and experience positive growth.

My Story I’m an experienced professional based in Davao City, Philippines. My objective is focused on producing quality work and making a significant impact. I’m happy to apply the experience and skills I’ve obtained to manage projects through creative problem-solving and innovative thinking. I possess a strong eye for detail and can thrive independently and in a team environment. I'd love to hear from you whether you need someone for a short-term project or a long-term collaboration. You’re invited to explore my work and contact me so we can discuss how we can do some great work together.