I'm a Licensed Professional Teacher in the Philippines. I have nearly 9 years experience in Customer Service. I've handled various roles in the past. I started as Technical Support Specialist and Sales under HP Small and Medium Business for US Clients for 2 years, I handled mostly computer/laptop troubleshooting and upselling SSDs and Computer Warranties as well. I got promoted there as Point-of-contact for the team due to my skills in handling customer service and because of my knowledge in troubleshooting. I mostly handle escalation calls after getting promoted. I also became a Geek Squad Tech Support for BestBuy Clients under Accenture Company, handling advanced computer troubleshooting and PC tune-ups. My recent role was at TPG Telecom, an Australian Telecommunications Company for more than 6 years. I handled billing inquiries, disputes, credit/refund and invoicing for about 4 years. I also got promoted as Point-of-contact and handled billing escalation. After 4 years in billing, I applied for Retention Specialist and Sales due to higher compensation and challenge. I handled customer complaints, product cancellations and upselling as well. I got promoted as Point-of-contact as well in Retentions and handled the team's call audit, retention audit and the team's escalation. Reason I get promoted each time is because I always get to adapt and master the products and processes in no time.