I have 13 years of BPO work experience handling technical, sales, billing, collections, and retention accounts. As an SME, I handled complaints and escalation calls. I also have quality analyst work experience supporting US and Canada-based advisors. I love to travel to different countries and aim to visit at least 3 countries a year. I am flexible and can adjust to changes immediately. I am well-trained to multitask and complete tasks ahead of deadlines. I love working on complicated tasks by using my critical thinking. My manager always commends me for being competitive, helpful in covering someone's task, and friendly too.