I have been working in the BPO industry for more than 5yrs, primarily focusing on providing chat and email support to our customers. Assisting both in technical and sales-related concerns. I believe that I will be perfect for this job. Aside from working as an Agent, I have also been promoted as a Subject Matter Expert solely focusing on next-tier customer support/escalations and collaborating with our Engineers to troubleshoot and identify potential bugs in our product.