An experienced candidate proficient in Customer Service and Administration roles, capable of forging genuine connections and delivering outstanding service with over three years of dedicated experience. Expertise included Communication, Relationship Building, Organization, and Time Management, honed through years in the outsourcing industry. Held a Bachelor's in Business Administration with a focus on Marketing and received industry certifications, including the VA - Industry Recognized Certificate and Registered Marketing Professional by JA Philippines, graduating cum laude. Well-versed in CRM tools and familiar with productivity tools such as Shopify, Zendesk, Microsoft Software, Google Productivity Tools, and Canva, Managing Social Media, and Photo and Video Editing. Demonstrated high performance and adaptability in the contact center and virtual industry, earning a reputation for thriving in diverse environments and learning quickly. Known for adaptability and a strong work ethic, I'm enthusiastic about learning and growing. Passionate about making a difference and ready to bring skills and capabilities to a new team. Thank you.