My experience is an excellent fit for the list of requirements in this job: - 3 years of experience as a Quality Analyst - Call center experience, 1 year as Collection Specialist and 8 months as CSR - Skill in demonstrating a professional, empathetic phone manner -  Perform accurate and complete work, within deadlines, with or without direct supervision -  Facilitating Calibration and Weekly Business review with our client to make sure that everything is aligned and following our Quality Standards - Known as keen to details and have been commended by the client SVP. - Negotiation payment terms/arrangements - Coaching/Mentoring - Responsible for providing outstanding services to our customers by providing timely resolutions to their queries - Accurately input and update data into various software programs