I have over 6 years of experience in the BPO industry, both as a customer service and technical support representative. I communicated over livechat, email and phone, and can easily adapt to new systems and software. I am excellent when it comes to pinpointing the root cause of technical issues and providing the best resolution. I am also customer focused and customer driver, and I ensure that I leave an excellent impression in every interaction. I work well under pressure and remain calm even in high stress situations, and my extensive skillset provides excellent value when it comes to providing service.