I am a dedicated and experienced Customer Service Representative with a proven track record in delivering exceptional service. During my time at ePerformax Contact Centers & BPO, where I worked from November 2022 to April 2023, I served as a key team member on-site in Pasay, National Capital Region, Philippines. In this role, I assisted customers with menu selection, ensuring a positive experience by answering all questions in a respectful and patient manner. Attention to detail was crucial, as I repeated customer orders for accuracy before entering them into the system. Additionally, I effectively employed persuasive communication to suggest upgrades and related menu items, successfully achieving upselling objectives. My commitment to providing excellent service extended to describing menu items in detail and educating customers about various meal options. My skills encompass Customer Relationship Management (CRM), Order Processing, and more, reflecting a comprehensive understanding of customer service dynamics. Prior to my experience at ePerformax, I held the position of Customer Service Representative at Teleperformance from December 2019 to September 2022. During my tenure in Makati, National Capital Region, Philippines, I handled various responsibilities, including assisting clients via email and outbound calls for cancellation, refund, and changes in booking. I adeptly resolved issues related to customers' bookings and reservations and answered any inquiries about the reservation process. My commitment to delivering a high level of customer service was evident through engaging customers, utilizing active listening, and employing effective interpersonal skills. In challenging situations, I skillfully handled guest complaints and offered complimentary services for hardship cases. With a strong foundation in customer service and a proven ability to adapt to diverse roles, I am well-equipped to contribute positively to any team or organization, ensuring customer satisfaction remains a top priority.