Organized and Dynamic Cybersecurity Threat Analyst with nearly 2 years of experience in a fast-paced tech company, eager to offer superb analytical and threat skills to help the company grow its client base. In my previous roles, I have accumulated over 10 years of experience in the BPO industry, primarily focusing on Customer Service and Technical Support. As a Customer Service Representative and later promoted to Customer Experience Specialist, I developed and refined essential skills in managing client inquiries, resolving issues, and ensuring overall customer satisfaction. My responsibilities included promptly responding to customer inquiries via email and phone, addressing concerns, and providing comprehensive information about products and services. Through these experiences, I have cultivated excellent communication skills and gained a deep understanding of client needs. During my tenure as a Technical Support Specialist for 2 years, I was further promoted to a Subject Matter Expert (SME), where I acquired leadership, coaching, and mentoring skills. Additionally, I was recognized as the overall Top SME for the Cebu site, earning a certificate for my outstanding performance.