My name is Nathan, and I have 15 years of experience in customer-centric roles such as sales, phone support, chat support, email/ticket support, administrative tasks, and financial accounts. In 2006, I graduated with a Bachelor of Science in Business Administration. I used to work in an office setup from 2006 until 2016. However, I discovered that working from home was possible, which gave me more opportunities and flexibility without sacrificing the quality of my work. Since 2017, I have been working from home and find it more productive and less stressful than working on-site due to traffic. As a full-time freelancer, I can work in shifting schedules. I am comfortable with technology and can easily adapt to any online applications. I am proficient in various tools such as Zendesk, Freshdesk, Otter ai, Shopify, Freedcamp, Slack, Zoom, Skype, MS Teams, Viber, G-Suite, Canva, Discord, ChatGPT, CRM Tools, and more.