With over 10 years of professional experience in customer service and sales, I offer a diverse skill set covering email and chat support, technical assistance, inbound and outbound sales, and comprehensive genuine customer care. Recent roles involved: - Managing incoming emails for e-commerce in the automotive industry, addressing inquiries about: - Product details and availability - Order status updates - Shipping information - Returns and refunds - Interacting with customers in the furniture manufacturing industry to: - Understand their requirements - Assist them in placing orders - Manage aftersales transactions efficiently - Providing technical support for the largest search engine, addressing inquiries related to: - Storage - Backups - Account setup - Billing My experience extends across renowned BPO companies. In these roles, I handled diverse clients from various industries including retail, fitness, tech, and telecommunications, refining my skills in customer service, sales, and technical support. Committed to delivering exceptional service and exceeding expectations, I'm here to assist with customer inquiries, sales support, or technical troubleshooting. Let's discuss how I can contribute to your project's success!