With nearly a decade of dedicated experience as a Customer Representative, I have successfully navigated the intricate landscape of various accounts, specializing in telecommunications giants such as Verizon and AT&T, as well as managing relationships with corporate entities like Walmart, American Home Shield, and DirecTV. My comprehensive skill set spans billing, sales, customer service, retention, and technical issue resolution, encompassing both direct communication and digital channels, including chat and email. My commitment to excellence is underscored by 8 years of hard work and adaptability in a dynamic customer-centric environment. I have honed my expertise by handling diverse responsibilities and ensuring seamless operations in every facet of customer interaction. Furthermore, my proficiency extends to freelancing, where I spent 12 months excelling as an Operation Specialist, demonstrating my versatility and ability to thrive in various professional capacities. Now, I am eager to bring my wealth of experience and proven track record to a new challenge, particularly in a remote work environment. As a hardworking professional, I am keen on leveraging my skills in customer retention, exceptional customer service, and effective sales strategies to make a meaningful contribution to your esteemed company as a Remote Customer Service Representative.