I am an outgoing individual who thrives in dynamic working environments. I am known for my efficiency, adaptability, and willingness to receive and implement feedback. With diverse work experience, I have developed a well-rounded skill set that allows me to excel in various roles. I worked as a front office associate at a hotel. I interacted with guests, managed check-ins and check-outs, and assisted with inquiries and requests. I ensured smooth operations at the front desk, providing excellent customer service and resolving issues promptly. As a customer service representative, I handled customer inquiries, and complaints, and provided solutions to their problems. I developed strong communication and problem-solving skills, delivering outstanding service to maintain customer satisfaction. I facilitated training programs for new hires and existing employees as a trainer. I developed training materials, conducted interactive sessions, and provided guidance and support to ensure effective learning and skill development. I played a vital role in maintaining high-quality standards in customer service as a quality assurance analyst. I conducted thorough audits, identified areas for improvement, and implemented corrective measures. I paid meticulous attention to detail, ensuring protocol adherence and enhancing overall efficiency. Throughout my work experience, I have consistently demonstrated adaptability, a strong work ethic, and a receptive attitude towards feedback. I am always eager to learn and grow, and I bring a positive and energetic approach to any work environment I am a part of.