Hello, my name is Jeff, and I have worked in the customer service industry for ten years. I have mixed experience answering incoming and outgoing calls, emails, and chat messages. I have handles several line of business such as Telecommunication based in Australia and Canada. Logistic campaign based in Australia. I have used several tools during my customer service journey. Some of those are: Zendesk (ticketing tool) Aircall (softphone) Intercom (chat messaging) Looker (data and reports) Siebel (process ordering tool) I can start as soon as possible and work for 20-25hrs per week. I am available for an interview from 6am EST - 9am EST I hope you can consider my application.