I started to teach independent ESL classes in 2018. At that time, I had little idea and knowledge that it was possible to teach English remotely and I was intrigued by how much flexibility came with the role. I even taught online with several platforms and it was an amazing experience. I learned so much about life around the world through my bright student's personal view.The past two years had been a rollercoaster ride, so I decided to change my work environment and apply as a Customer Service Representative. It played a great role in my life. I handled inbound and outbound calls. I appreciated how important it was to listen and understand a customer, to think like a customer, and finally, to define actions and goals that would match the customer’s key success factors. Luckily, it didn’t take long before I was promoted as a Supervisor. It provided me with greater opportunities. I handled escalations and took over calls, ensuring agents understood and complied with the entire call center objectives, performance standards, and policies. Furthermore, I evaluated the performance of agents. Determining appropriate solutions for complex problems is one of the most integral aspects of customer service. Sharing examples of problems previously solved and the method used for creating and deciding on a resolution may help represent problem-solving skills.I have also experience as a Virtual Assistant in a Repair Company. I gave calls to potential clients for the appointment set-up process, which included scheduling meetings based on available time slots, identifying possible leads, and dealing with cancellations, with the company's project manager.Another great opportunity came across the way. I became a Trainer. I trained, coached, and improved the skills of the new agents. I worked hard to enhance their product knowledge, and performance, auditing calls, coaching, and mentoring.In the call center industry, especially in the inbound process, where the products and process flow chart keeps on updating from time to time, became my core responsibility as a trainer. Similarly, I called on recent product updates to the agents on priority to avoid any escalation from the client's end.Working for a BPO Company helped me develop my self-confidence. I created acceptable gain for a more positive attitude towards everything. I learned a lot from all these experiences. Along the way, I still am willing to learn and experience positive growth.