With 8 years of valuable experience in the (BPO) industry, I have honed my skills in setting strategic objectives, keeping track of progress toward the goals, and assessing the team's advancement. My responsibilities involved overseeing daily operations, coaching team members, directly engaging with clients locally/ internationally, and delivering daily, weekly, and monthly reports. I also have diverse experience in lead generation, updating various CRMs, like inhouse systems, oracle, and Salesforce and I also have a background in researching/ lead mining. I believe this wealth of experience has equipped me to deliver exceptional services that would greatly benefit your business. Driven by determination, I am deeply committed to giving my best in all tasks at hand.