I'm here to satisfy your demands for your business. So yeah! Let's immediately plunge into the fascinating world of success! Let me be the extra set of hands you need to expand your company and make it more successful. Here are a few things, among others, or things I have a lot of expertise with, that will undoubtedly help your campaign or project expand smoothly, efficiently, and effectively. Allow my tools and skills to do the talking: - Handling Inbound & Outbound Support - Handling emails, chats, and other forms of communication - Handling Flight, Hotel, and Car reservations also in Tours. - Communicate with Travel Providers and Vendors: Contact hotels, resorts, and other travel providers with client needs and requests. - Check Team Email and attend to all inquiries from customers/ clients who need assistance. - Send out all other forms of communication to delinquent Patient Profiles / Customers / Clients and follow up on the first week of the month. Further follow-up communication may be needed every other week. - Overseeing Customer Support: Assisting with customer inquiries and providing support as needed. - Travel Itinerary Building: Assist in creating online itineraries for clients using GDS (Amadeus) & Voyager CRM software. - Leading or supporting digital transformation initiatives to enhance customer engagement and outcomes. - Managing complaints and providing excellent customer service. - Answer incoming calls and make outgoing calls while offering information and assistance about insurance policies and insurance coverage issues, as well as customer complaints and general inquiries. - Managing appointments and schedules and sending reminders - Update the insurance information in the patient's / client's portal and contact them in case of missing data. - Manage Dentist/Hygienist requests from Patients and Team to coordinate with the right department and to ensure effective completion. - Processing of B2C and B2B orders - Resolving escalation and process or addressing and mitigating an issue or dispute that has escalated to a higher level of urgency or severity. - Assisting in setting up new Patients/Customers/Clients in various systems. - Managing Medicare Advantage plans and other health care solutions. - OMNI Medicare is a Medicare Advantage plan offered by Centene Corporation in some states, such as Florida and Texas. It provides dental, vision, hearing, fitness, and prescription drug coverage benefits. - Assist team in making processes more efficient continuously improving customer experience and providing premium service. - Coordinating with the supplier to get order updates and price quotes. - Executing order inquiries, order entry processing, and control. - Handling Patient Profile and Assisting them to book an Appointment for their Operation - Helping Patients Book their Appointments with One of our Best Dentists and Hygienists in town. - Provide phone, email, and administrative support services while adhering to quality assurance standards and standard operating procedures. - Performing all other job-related duties as requested.